Customer Service Tips

Customer service has as much a part to play in customer acquisition or business growth as sales.  Customer service and how it is delivered must evolve alongside the adoption of social media and technology by consumers and business. Customer service is no longer an “after the event” function, it now impacts sales, business growth even product development.  We live in a digital world of connected people and devices. Today the world is talking about new technologies such as the internet of everything, products connected to the home, technologies and apps to improve everyday life.

A company’s business prospects or potential customers are as new as these technologies. They are curious and now use different ways to research a brand or company before interacting with it; they are constantly gathering information from social networks and digital media to make informed decisions.

The sales and customer service channels are being rewritten, the buyer journey has been revolutionised like never before. Here are eight things a business should know to help acquire customers and grow a business.

You can read the full on-line article on customer service tips to get business growth here

Customer Service Tips for Business Growth – The Bitter Business